Privacy Policy

If you wish to place an order, it is necessary for you to leave your personal information. We can imagine that you would like to know why we ask for your personal information and what we do with it. If you have any questions after reading this page, please contact our customer service department.

Who is the controller of your personal data?

ANTONELLIS is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

ANTONELLIS
Rijfstraat 2
2018 Antwerp
Belgium

Safety of all your personal information

All information you leave with us will be kept very safely. To ensure the safety of your personal information the Secure Socket Layer (SSL) is used. Your information is not accessible to outsiders. A third party may need your information for several reasons.
Reasons are set out below. In the case that your information is shared with a third party, similar safety precautions are met. Your personal information may only be used for the purpose for which it was received. If you have doubts or feel that this is not handled appropriately, please let us know via our customer service.

Used for you

We use your information to make your shopping experience as personal as possible. What you see on Antonellis.nl may be customized to your interests. For example, we use data from previous orders, your IP address and cookies. You can read more about cookies in our Cookie Policy.

What we do with your data?

Your data can be used for different purposes. The data that we use can be the information that you provide, but also the information that we collect when you visit our website.

The data we use are for example:

Delivery of your order For delivery of your order we need your name, e-mail address, delivery address, payment information and phone number. This allows us to deliver your order and keep you informed about the delivery of the package. When needed we will provide your information to others, for example, the delivery service.
Your account Your personal information on your antonellis.nl account will be saved: your name, address(es), phone number, e-mail address, shipping and payment information. Convenient, because you won’t have to enter this information each time you log in. We will also save information about your previous orders.
Customer service You can reach our customer service by e-mail or phone. To serve you in a fast and most helpful way, we use your personal information and make annotations that we log. They may be useful if you call us again. These data will also help to analyse and improve our services. In the case that we work together with a third party, such as a delivery service, we might provide your information to enable the third party to answer your questions correctly.
Newsletters If you would like to follow us you can subscribe to our newsletter. You will stay informed about our offers and promotions. To receive our newsletter, we only need your e-mail address. If you no longer wish to receive newsletters from ANTONELLIS, you can unsubscribe here.
Personal shopping The ANTONELLIS store offers a wide selection of items. We are happy to help you in any way we can for you to find the piece of jewellery you are looking for. To show you the jewellery pieces that we think you might be looking for, we use the information about your previous visits to our website. We use cookies and your IP address, but also information about what you previously ordered with us. This information determines what we do not need to recommend since you have just bought the item. Read our cookie policy to learn about cookies and how you can turn them off if you wish to.
Improve our store and service We are always working to improve our services. To improve our services we might use your information to ask you to join an informal customer or market research. In some cases, a third party will do these researches. If there is a third party that will be doing research for us we will provide them your e-mail address. We demand the information to be handled with care as we would do. All e-mail addresses will be deleted at the end of the research.
Fraud Your personal information may be used to prevent or investigate fraud. Only in extreme cases will your information be shared with the government.
Social media When using social media you can specify that you like certain posts or pages. When you “like” a message or post, it will appear on your social media account. Antonellis.nl cannot access your social media account, but you will be able to show and share posts that you find fun and useful with friends and family. When you use social media for asking us questions, we save that message and your account name so that we can respond appropriately to your message.

Online Purchases

What types of personal data do we process?

We will process following categories of personal data.

Contact information such as name, address, e-mail address and telephone number
Payment information and payment history.
Credit information
Order information
If you have a ANTONELLIS Account we will also process your personal data submitted in relation to the account or membership such as:
Account or membership ID
Shopping history

What is the legal ground to process your personal data?

The processing of your personal data is necessary for ANTONELLIS to fulfill the service of managing and delivering the order to you.

How long do we save your data?

We will keep your data as long as you are an active customer.

No use of data

Antonellis.nl will never sell your personal data to others. We also never use your personal information to offer different prices than that of other visitors of our website.

Where do we store your data?

The data that we collect from you is stored in country outside the European Economic Area.

Who can access your data?

Your data may be shared within our company. We never pass on, sell or swap your data for marketing purposes to third parties outside ANTONELLIS.

Data that is forwarded to third parties is only used to provide you with our services. You will find categories of third parties under every specific process below.

What is the legal ground for processing? For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

What are your rights?

Right to access

You have the right to request information about the personal data we hold on you at any time. You can contact ANTONELLIS and we will provide you with your personal data via e-mail.

Right to portability

Whenever ANTONELLIS processes your personal data by automated means based on your consent or based on an agreement; you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
If you have a ANTONELLIS account you can edit your personal data under your account and membership pages.

Right to forget

You have the right to erase any personal data processed by ANTONELLIS at any time except for the following situations:

You have an ongoing matter with Customer Service.
You have an open order, which has not yet been shipped or partially shipped.
You have an unsettled debt with ANTONELLIS , regardless of the payment method.
You are suspected or have misused our services within the last four years.
If you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping purposes.

Your right to object to processing based on legitimate interest

You have the right to object to processing of your personal data that is based on ANTONELLIS ’s legitimate interest. ANTONELLIS will not continue to process the personal data unless we can demonstrate legitimate grounds for the process that overrides your interest and rights, or due to legal claims.

Your right to object to direct marketing

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:

Following the instruction in each marketing emails.
By editing the settings of your ANTONELLIS account.

Right to restriction

You have the right to request that ANTONELLIS restricts the process of your personal data under the following circumstances:

If you object to a processing based in ANTONELLIS’s legitimate interest, ANTONELLIS shall restrict all processing of such data pending the verification of the legitimate interest.
If you have claim that your personal data is incorrect, ANTONELLIS must restrict all processing of such data pending the verification of the accuracy of the personal data.
If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
If ANTONELLIS no longer needs the personal data but it is required by you to defend legal claims.

How can you exercise your rights?

We take data protection very seriously and have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always contact customer service.

Right to complain with a supervisory authority

If you consider ANTONELLIS to process your personal data in an incorrect way please contact us. You also have the right to raise a complaint to a supervisory authority.

Is your personal information incorrect or do you have any other questions?

Is your account information incorrect or do you have any other questions and/or remarks? Please do not hesitate to contact our customer service.

Updates to our Privacy Policy

We may need to update our Privacy Policy. The latest version of the Privacy Policy has been updated due to the latest protection law (GDPR) that is effective on February 10th, 2021. Any material changes to the Privacy Policy, for example the purpose of why we use your personal data, the identity of the Controller or your rights, will be transparent and provided on our website going forward.

Cookie policy

When does this Cookie policy apply?
Who is responsible for the processing of your personal data?
For what purposes do we process your personal data?
Who has access to your personal data?
What cookies does Antonellis use?
My account
What about links to other websites and social media?
How are your personal data protected?
Who can you contact in order to exercise your rights of access, correction or objection?

This version of the Cookie policy was modified on February 12th 2021.

1. When does this Cookie policy apply?

This Cookie policy applies to the processing of personal data via the websites of Antonellis and the companies associated Antonellis.

2. Who is responsible for the processing of your personal data?

Your email address, your telephone number, your correspondence with Antonellis and all other personal data that you provide to us that can be relevant for answering your question. Depending on the individual case, these data are processed on the basis of your request to take steps for concluding a contract, on the basis of the execution of a contract to which you are a party, or on the basis of Antonellis legitimate interest in informing you about its activities.

B/ For the technical and functional management of our website
We process personal data for the technical and functional management of our website, in order to personalise the website and to ensure that the website is easy to use. For this we can process statistic data such as your IP address, the pages you visit, the browser you use, the websites you visited earlier, geographical data such as your location, your preferred language and the time and duration of your visit. We do this e.g. by using cookies. See also question 5: what cookies does Antonellis use? These data are processed on the basis of Antonellis legitimate interest in improving its websites and protecting against cyber attacks and so on.
C/ For marketing purpose
We use Google AdWords Remarketing and Facebook Remarketing to advertise Antonellis across the Internet. AdWords and Facebook remarketing will display ads to you based on what parts of the Antonellis website you have viewed by placing a cookie on your web browser. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is used to indicate to other websites that ‘This person visited a particular page, so show them ads relating to that page.‘ Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

4. Who has access to your personal data?

Antonellis can share your data with other systems associated with Antonellis. In addition, Antonellis calls upon third parties to perform certain (processing) activities, such as hosting the website, the management of mailing lists, backups of so called ‘mirror servers’. Personal data are not provided to other parties, unless this should be required by law or a court order.

5. What cookies does Antonellis use?

Cookies are small text files that are installed by your browser. They contain information such as the language preference of the visitor, so that he or she does not have to enter this information again during a subsequent visit to the same website. Some cookies ensure that a website has a sharp graphic appearance, others that a website application works correctly. If you wish to block cookies, you can do so via your browser settings.

Antonellis uses several types of cookies:

Functional cookies: they facilitate and personalise your website visit and your user experience.
Analytical cookies (of third parties): they collect information in order to evaluate and improve the content of our website (e.g. Google Analytics cookies).

These cookies collect information on your computer and your visit to our website, such as your IP address, the pages you visit, the browser you use, the websites you visited earlier, geographical data such as your location, your preferred language and the time and duration of your visit.

6. What about links to other websites and social media?

The website of Antonellis can contain references (e.g. via hyperlinks) to other websites, which are offered by other companies or by social media. Antonellis is not responsible for the processing of personal data via these websites. Nor does this Privacy and Cookie policy apply to these websites.

If you share content from the Antonellis website via social media, your personal data will be visible for the visitors of these social media. Antonellis is not responsible for the processing of personal data via these social media. Nor does this Privacy and Cookie policy apply to these social media.

7. How are your personal data protected?

Antonellis strives to protect your personal data as well as possible by means of technical and organisational measures, such as firewalls and secure servers. Only the most necessary personal data will be saved on the website, and the data will be exchanged with our intern administration system (intranet) via a secured connection (API).

8. Who can you contact in order to exercise your rights?

You are entitled to request access – at no expense – to the personal data that are processed by Antonellis, to have them corrected or to object to having them processed for direct marketing purposes.

If the processing of your data is based on consent, you also have the right to withdraw your consent at any time, without this affecting the lawfulness of the processing done prior to the withdrawal of your consent.

You can send the above request by e-mail to info@antonellis.nl or by post to the above-mentioned address. Antonellis cannot process your request without proof of your identity.

If you have further questions or complaints about this website or about this Privacy and Cookie policy, you can also contact info@antonellis.nl. You are entitled to file a complaint with a supervisory authority.